Privacy Policy
Last Updated: July 2, 2026
Saisha Services (“we,” “us,” “our,” or “the Company”) operates the website https://bysaisha.com/ (the “Site”), through which we sell Dymo printers, Evolis card printers, Kores printers, Konica printers, barcode printers, PVC cards, Evolis ribbons, and related accessories.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, create an account, place an order, or otherwise interact with us. By using the Site, you agree to the terms described in this Privacy Policy. If you do not agree with our practices, please do not use the Site.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide Directly
- Account Information: Name, email address, phone number, and password when you register for an account or sign in.
- Order Information: Billing address, shipping address, phone number, and payment details when you place an order.
- Contact Information: Details you share when you contact us via phone, email, or our contact form, including the content of your enquiry.
- Newsletter Signup: Your email address when you subscribe to receive updates, news, or promotions.
- Reviews and Feedback: Any comments, reviews, or feedback you choose to submit about our products or services.
1.2 Information Collected Automatically
When you browse the Site, we automatically collect certain technical information, including:
- IP address, browser type, and device information.
- Pages visited, time spent on pages, and referring website addresses.
- Cart activity, product views, and search queries on the Site.
- Cookies and similar tracking technologies (see Section 6 below).
1.3 Information From Third Parties
We may receive information about you from payment processors, shipping and courier partners, and analytics providers who assist us in operating the Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Fulfil Orders & Provide Services
- Processing and confirming your orders for printers, PVC cards, ribbons, and other products.
- Arranging shipping, delivery, and tracking of orders, including international shipments.
- Managing returns, refunds, and warranty claims within our 30-day warranty policy.
- Verifying payments and preventing fraudulent transactions.
2.2 To Communicate With You
- Responding to enquiries submitted through our contact form or by phone.
- Sending order confirmations, shipping updates, and delivery notifications.
- Sending newsletters, promotional offers, and product updates, where you have opted in.
- Notifying you of changes to our policies, products, or services.
2.3 To Improve Our Site & Services
- Analysing browsing behaviour to improve site navigation, product listings, and the overall shopping experience.
- Diagnosing technical issues and maintaining Site security.
- Personalising product recommendations based on your browsing and purchase history.
2.4 For Legal & Security Purposes
- Complying with applicable laws, regulations, and legal processes.
- Enforcing our Terms of Service and protecting the rights, property, and safety of Saisha Services, our customers, and the public.
- Detecting and preventing fraud, unauthorised access, and other security incidents.
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third parties who perform services on our behalf, including:
- Payment gateway providers, to process transactions securely.
- Courier and logistics partners, to deliver your orders domestically and internationally.
- IT service providers and hosting companies, to maintain and secure the Site.
- Email and marketing platforms, to send newsletters and promotional communications.
3.2 Business Transfers
If Saisha Services is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
3.3 Legal Requirements
We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to comply with legal obligations, protect our rights, or respond to a government request.
3.4 With Your Consent
We may share your information with other third parties when we have your explicit consent to do so.
4. Payment Security
All payments made on the Site are processed through secure, encrypted payment gateways. We do not store your full credit card, debit card, or banking details on our servers. Payment information is handled directly by our payment processing partners, who are required to comply with applicable data security standards.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including:
- Order and transaction records, for accounting, warranty, and legal compliance purposes.
- Account information, for as long as your account remains active.
- Marketing information, until you unsubscribe or request deletion.
Once your information is no longer required, we will securely delete or anonymise it, unless a longer retention period is required by law.
6. Cookies & Tracking Technologies
Our Site uses cookies and similar technologies to:
- Keep items in your shopping cart between visits.
- Remember your login and account preferences.
- Understand how visitors use the Site through analytics tools.
- Deliver relevant offers and advertisements.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site, such as your ability to complete a purchase or stay signed in.
7. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access & Correction
You may request access to the personal information we hold about you and ask us to correct any inaccuracies. You can update most account information directly by signing into your account.
7.2 Marketing Preferences
7.3 Deletion
7.4 Withdrawal Of Consent
Where we rely on your consent to process your information, you may withdraw that consent at any time by contacting us using the details below.
To exercise any of these rights, please contact us using the details in Section 12.
8. International Shipping & Data Transfers
As we offer international shipment of orders, your personal information (such as shipping and billing details) may be transferred to and processed in countries outside your own, including to our courier and logistics partners. We take reasonable steps to ensure that any such transfer is handled securely and in accordance with this Privacy Policy.
9. Children's Privacy
Our Site and products are intended for use by adults. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information promptly.
10. Third-Party Links
Our Site may contain links to third-party websites, including our app download pages, social media platforms, and partner sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Saisha Services
Phone: +91 85279 01504
Website: https://bysaisha.com/
Contact Form: https://bysaisha.com/contact/